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Customer Service

We offer the following services to keep you coming back to us:

  1. Satisfaction Guaranteed.
    You must be totally satisfied with any item purchased from Diamondite.com. Our "Hassle Free Guarantee" means just that. If you’re not completely satisfied with your purchase, you may return the item in new condition and original packaging within 30 days of delivery.
    * Exceptions apply. See our complete Return Policy below.

     
  2. Easy Ordering.
    Order online in our secure electronic system, or place your order by phone. International customers, please see our order instructions below.

    Call TOLL FREE, 1-800-869-3011 (U.S. Residents and U.S. territories)
    Mon-Fri 10 am-6 pm Sat 10 am-4pm EST
    Se Habla Espanol!

    If you have any questions concerning your order, you can contact us by telephone, email or fax.

    Toll Free: 1-800-869-3011
    International: 1-772-286-2701
    Email: customerservice@diamondite.com
    24 Hour Fax (772) 286-2712

     
  3. Fast Shipping.
    Every effort is made to ship your order within 24 hours. A tracking number will be sent to your email address when the package leaves our warehouse. See our Shipping page for details.

     
  4. Knowledgeable Sales and Support Staff.
    Our expert sales staff is on hand to assist you with your ordering and to answer any questions you may have. For assistance please call 1-800-869-3011 or email us.

     
  5. Return Policy.
    Refunds are given, less shipping and handling charges, for items returned in like new condition with original packaging within 30 days of your receipt of the order.

    To return an item, call 1-800-869-3011 to receive a Return Authorization Number and instructions. Write this number on the outside of the package. Products returned without authorization will not be accepted. The cost of the returned items, minus shipping charges, will be promptly credited via the payment method used. It may take 5-7 days for your bank to process the credit.

    If you wish to exchange an item, please call us and we’ll be happy to help you find the product you need. We will assign a Return Authorization Number, which must be written on the outside of the package. Upon our receipt of the returned item, we will ship out the new item. You will be credited or charged the price difference, less shipping, to the original form of payment.

     
  6. International Orders.

    Due to increased shipping costs, we require a $100 minimum purchase on international orders. The customer is responsible for the cost of shipping in addition to any duties and taxes incurred at the time of importation. Consult your local customs authorities to determine if any import tariffs apply.

    Place your order online through our secure electronic system with a valid email address. Select International Shipping as your shipping option. Before your credit card is charged, we will email you a ship rate quote within 72 hours. *If you pay with PayPal, the funds will be withdrawn automatically via PayPal. Upon your approval of the shipping charge, we will process and ship your order.

    If you have any questions, email customerservice@diamondite.com.

    Delivery time to international destinations will vary.

    Canada residents, see our Shipping page for details.



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